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End-to-End T24 Operations

T24 operations support, start to finish

We handle the parts of T24 operations that most banks struggle to staff — monitoring, incident response, COB tuning, migrations, and integrations.

Flagship Product

Agent Monitor — Real-Time T24 Visibility

Your ops team gets live status for every T24 agent service and the full COB pipeline — from a browser, without touching a terminal. Most teams have it running within two hours of receiving the WAR file.

  • Live Running / Stalled / Down / Stopped status for every agent service
  • 5-stage COB pipeline tracking: Application → EOD → Reporting → SOD → Online
  • One-click start/stop control via WSUPDATETSASERVICE SOAP
  • TSM master service hero card with live pulse animation
  • JWT-protected login and AES-encrypted config storage
  • Deploys as a WAR file on your existing WebSphere/AIX — no new infrastructure
Explore Agent Monitor
Supported protocols
TSASTATUSDETS BATCHGETDETS WSUPDATETSASERVICE WebSphere AIX / Linux Java 8+ T24 R17+
Deployment

Single WAR file. No agents, no sidecars, no cloud account required. Copy to WebSphere and deploy through the admin console.

Time to go live
~2h from deployment to live data
Retainer / SLA

Production Support & Incident Response

When something goes wrong in a live T24 environment, every minute costs money. We have SLA-backed response times and the depth to fix issues — not just raise a ticket and wait.

  • P1/P2 incident response with defined SLA windows
  • COB and EOD failure triage and root-cause resolution
  • AA module troubleshooting across all major banking scenarios
  • On-call coverage during critical batch windows and go-live periods
  • Contract-level analysis for recurring AAssure symptoms
  • Proactive monitoring and alerting to catch issues before impact
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Average P1 resolution improvement
60% faster than previous baseline
Modules covered
AA EB DW RE COB/EOD IF
Engagements start with

A 30-minute scoping call to understand your environment, version, and support needs. No commitment required.

Performance

COB / EOD Optimisation

A slow COB doesn't just delay reporting — it pushes back the entire next business day. We've cut COB windows by 30–50% across client environments through AA job tuning, dependency mapping, and clearing the sequential bottlenecks ops teams rarely have time to track down themselves.

  • Full COB pipeline analysis across all 5 stages (A/S/R/D/O)
  • AA job performance tuning to reduce batch processing time
  • Identification of stalled services and sequential bottlenecks
  • EOD and SOD failure analysis and automated resolution tooling
  • Batch dependency mapping and parallelisation opportunities
  • Before/after benchmarking with documented improvement metrics
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COB pipeline stages covered
A Application — main banking jobs
S End of Day — ledger close
R Reporting — DW feeds
D Start of Day — next-day prep
O Online — customer-facing jobs
Typical outcome
30–50% reduction in COB window
Migration

Data Migration & Version Upgrades

T24 migrations are high-risk. We've done them in production — R17 to R25+, live bank environments, full reconciliation and go-live support. No dry run is ever the same as a real cutover, and we've been through both.

  • Legacy banking system to Temenos T24 migration planning and execution
  • T24 version uplift: R17 → R25+ with full data validation
  • Data reconciliation, sign-off documentation, and audit trail
  • AA module migration and contract integrity verification
  • Go-live preparation, dry-run execution, and post-go-live stabilisation
  • Rollback planning and contingency procedures
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Experience includes
T24 R17 T24 R25 Gulf Region Go-Live Middle East Africa
Data certifications
TAFJ Data Migration AA-Core
Approach

Every migration starts with a detailed assessment of your source data, T24 target configuration, and risk profile. We don't go live without a signed reconciliation report.

Integration

Integration Services — IF, DES, TDH, ODS

Most T24 integration projects stall because the documentation doesn't match what's actually running. We've delivered IF, DES, TDH, and ODS on R17 and R25 — on OpenShift, Azure, and AWS. We know where the gaps are.

  • Integration Framework (IF) implementation, configuration, and troubleshooting
  • Data Event Streaming (DES) setup and external consumer onboarding
  • Temenos Data Hub (TDH) deployment on Red Hat OpenShift, Azure, and AWS
  • ODS (Operational Data Store) connectivity PoC and production delivery
  • T24 R17 and R25 deployment experience across cloud and on-premise
  • End-to-end demo and PoC delivery for stakeholder sign-off
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Technologies
IF DES TDH ODS OpenShift Azure AWS SOAP / REST
Delivered

DES + TDH demo for external system integration on T24 R17 and R25 deployed on Red Hat OpenShift. ODS PoC with live data integration.

T24 versions
R17 R25+ Cloud 2.0
Consulting

Health Checks & T24 Consulting

Most T24 environments we assess have the same three or four underlying problems — they just haven't caused an incident yet. A health check finds them first. We go through AA configuration, COB pipeline, and your operational setup, then hand you a prioritised list of what to fix.

  • Arrangement Architecture (AA) module health check and gap analysis
  • AAssure symptom analysis and contract-level troubleshooting
  • COB/EOD batch review — bottleneck identification and remediation
  • Cloud migration architecture review (OpenShift, Azure, AWS)
  • T24 Core Internet Banking and Cloud 2.0 architecture assessment
  • Actionable remediation plan with prioritised recommendations
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Health check covers
AA Module COB Pipeline AAssure Cloud Readiness Performance Security
Typical downtime reduction after remediation
70% across client engagements
Deliverable

Written findings report with severity ratings, root-cause analysis, and a prioritised remediation backlog you can act on immediately.

Custom Development

Custom Tooling & Automation

50+ automation tools in production. When a T24 problem keeps recurring and there's no off-the-shelf fix, we build one — in InfoBasic, Python, Java, or whatever the environment needs.

  • Bespoke COB/EOD analysis and monitoring utilities
  • Contract troubleshooting tools for AAssure and AA scenarios
  • PowerShell, Python, and InfoBasic automation scripts
  • REST/SOAP API integrations with Temenos Web Services
  • Real-time alerting and notification systems
  • Reporting and data export tools for ops and management
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Languages & tools
InfoBasic JBase Java Python PowerShell SOAP API REST API Oracle SQL Server
Total tools delivered in production
50+ across global banking clients
Get Started

Not sure which service you need?

Start with a free 30-minute scoping call. We'll listen to your situation and tell you honestly what will help — no upselling, no commitment.